These warranties shall not apply to any product which must be replaced because of normal wear and tear, negligence, abuse or accident or product use other than in accordance with written instructions and warnings.

ergoCentric will repair or replace any product or material covered by this warranty, found to be defective or inferior within the warranted period. This warranty includes the cost of labour. Claims must be made at the store at which the product was purchased. Products or materials for which a claim has been made must be returned to the store. This warranty is reserved for the original owner or user only.

For warranty service on our chairs and tables, please locate the serial number and complete the form at the link below. For all other products, contact the store directly.


Full refund under the following conditions. Limit of one per purchase. Does not apply to dirty, stained or damaged products. Accessories must be in original packaging.

ergoCentric Chairs

Return/Exchange: 90 days




Defects and functional failure of materials for users under 300 lbs. With the following exceptions:

12 years

  • Mechanisms, arms, foam, fabric on tCentric Hybrid chairs

10 years

  • Mechanisms, arms, foam, fabric

5 years

  • Plus Size/Bariatric Stacker seating up to a weight of 350 lbs (10 years for users under 280 lbs)
  • Task Intensive seating for multi-shift users under 280 lbs
  • Bariatric Task Chair up to a weight of 500 lbs (10 years for users under 280 lbs)
  • Vinyl
  • Leather

Saffron/R, ecoCentric Mesh Chairs

  • 280 lbs user capacity

upCentric Adjustable Tables

Return/Exchange: 30 days

10 year warranty

High pressure laminate tabletops

10 year warranty

Frame structure and steel parts

5 year warranty

Motors, wires, and all electronic components

ergoCentric Accessories

Return/Exchange: 30 days
Warranty: 1 year

Contour Rollermouse

Return/Exchange: 30 days
Warranty: 2 years

Chameleon Keyboard Trays

Return/Exchange: 30 days
Warranty: 3 years

IOP Monitor Arms

Return/Exchange: 30 days
Warranty: 10 years

Anti-fatigue Mats

Return/Exchange: 30 days
Warranty: 7 years

human touch massage chairs & zero gravity recliners

Return/Exchange: Warranty only